Return & Refund Policy
Returns Eligibility and Timeframe
Caraway accepts returns on eligible products within 30 days of delivery. To qualify for a return, products must generally meet all of the following criteria:
- Unused and in their original condition
- Returned with original packaging and any included accessories
- Accompanied by valid proof of purchase
- Comply with any product-specific return requirements
Please obtain return authorization from Caraway before sending any items back.
Non-Returnable Items
The following products are not eligible for return:
- Personalized or customized products
- Products clearly marked as non-returnable
- Items damaged due to improper use or handling
- Products that cannot be returned for hygiene or safety reasons, as permitted by applicable law
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, contact Caraway promptly. Provide a description of the issue along with photographs when possible. We will assess the problem and propose an appropriate resolution.
Return Shipping Costs
Unless required otherwise by law or agreed upon in advance, customers are responsible for return shipping costs on change-of-mind returns. If the return is due to an error by Caraway or a confirmed defective product, we will handle the necessary shipping arrangements.
Refund Process
Once Caraway receives and inspects the approved return, you will be notified about the refund decision. Approved refunds will typically be processed to your original payment method. Please allow 5 to 10 business days for your payment provider or financial institution to finalize the transaction.
Exchanges
If you require a different product, size, or variation, please contact Caraway directly to verify exchange availability and instructions.
Order Cancellations
Cancellations must be requested as soon as possible. After an order has been processed or shipped, cancellation may no longer be possible. Contact Caraway promptly to inquire about your order status.
Contact Us
If you have questions or need assistance regarding returns, refunds, exchanges, or cancellations, please reach out to Caraway at origermori@gmail.com.
Additional Information
This policy is designed to provide a clear and fair return experience. Nothing in these terms limits any mandatory consumer rights that apply under United States law.